Ticket Source - UK Event Ticketing & Box Office Solutions
Comprehensive ticketing platform serving venues and event organizers across the UK and internationally
Ticket Source is a UK-based ticketing platform that provides comprehensive box office and event management solutions for venues and event organizers. With a focus on the UK market, they offer both online and offline ticketing solutions for a wide range of events.
Platform Overview
Founded to serve the specific needs of UK venues, Ticket Source combines traditional box office functionality with modern online ticketing capabilities. The platform is designed to handle everything from small community theater productions to large-scale festivals.
Main Customer Service Lines:
- General Support: 1-800-653-8000
- Accessibility Services: 1-800-653-8000
- Group Sales: Contact venue directly
- Corporate Sales: Available through venue partners
Core Features
- Comprehensive box office management system
- Online ticket sales with customizable booking pages
- Reserved seating with interactive venue mapping
- Season ticket and membership management
- Customer database and relationship management
- Marketing tools and promotional campaigns
- Real-time reporting and analytics dashboard
- Mobile-friendly interface for staff and customers
Target Venues and Events
Ticket Source serves a diverse range of venues including:
- Theaters and performing arts centers
- Music venues and concert halls
- Community centers and town halls
- Arts festivals and cultural events
- Sports clubs and recreational facilities
- Museums and heritage sites
UK Market Specialization
Understanding the unique requirements of UK venues, Ticket Source offers:
- Compliance with UK regulations and accessibility requirements
- Integration with UK payment systems and banking
- Support for Gift Aid and charity event functionality
- Understanding of local booking patterns and preferences
Setup and Implementation
The platform offers personalized setup with consultation services to ensure the system meets each venue’s specific requirements. This includes staff training, system customization, and ongoing support.
Customer Support
Ticket Source provides dedicated UK-based customer support with staff who understand the local events market. They offer comprehensive training and ongoing assistance for venue teams.
Pricing Structure
The platform offers various pricing tiers based on venue size, event volume, and feature requirements. Pricing typically includes setup costs, monthly fees, and transaction charges, with options tailored to different types of venues.
Preparing for Your Call
To ensure efficient service, gather the following information before calling:
- Your confirmation number or order number
- Email address associated with your account
- Credit card used for the purchase (last 4 digits)
- Event details (name, date, venue)
- Specific issue description and any error messages
What to Expect
Ticketmaster customer service representatives can help with most account and order-related issues. However, be aware that certain policies may limit what they can do regarding refunds, transfers, or exchanges, especially for third-party sellers or specific event restrictions.
Representatives are generally knowledgeable and helpful, but complex issues may require escalation or callback. Don’t hesitate to ask for a supervisor if your initial representative cannot resolve your issue.
Quick Tips
- Take advantage of their UK-specific features if you're operating in the British market
- Utilize the comprehensive reporting tools to understand your audience better
- Consider their season ticket management for recurring events or subscriptions
- Make use of their training and support services during initial setup
Related Guides
Quick Tips
Always verify ticket authenticity and use official platforms when possible. Be cautious of scams and unusually low prices.
Still Have Questions?
Our expert support team is here to help you with any ticket-related inquiries