How to Buy Tickets on Ticketmaster Successfully
Expert strategies and tips to secure tickets during high-demand on-sales
Successfully buying tickets on Ticketmaster, especially for popular events, requires preparation, strategy, and understanding the platform’s systems. This guide covers everything from pre-sale preparation to checkout completion, helping you maximize your chances of securing the tickets you want.
Pre-Sale Preparation
Account Setup
Having a properly configured Ticketmaster account is crucial for quick checkout:
- Create your account well before any on-sale date
- Verify your email address and phone number
- Save your preferred payment method (credit card with sufficient limit)
- Update your billing address to match your card exactly
- Set your default venue location for faster searches
Technical Preparation
Device and Browser Setup:
- Use Updated Browsers: Chrome, Firefox, or Safari (latest versions)
- Clear Cache: Clear browser cache and cookies before on-sale
- Stable Internet: Use wired connection if possible
- Multiple Devices: Have phone, tablet, and computer ready
- Disable VPN: VPNs can cause location verification issues
Understanding Ticketmaster's Queue System
Waiting Room
For high-demand events, Ticketmaster uses a waiting room system:
- Arrive 30-60 minutes before on-sale time
- You’ll be placed in a random queue position
- Don’t refresh the page – this may put you at the back
- Multiple devices can improve your odds
- Queue position is not first-come, first-served
Queue Best Practices
Queue Strategy:
- Open multiple browser windows/devices
- Use different browsers on the same computer
- Have friends/family help from different IP addresses
- Stay patient – don’t refresh or leave the queue
- Be ready to act quickly when you get through
Ticket Selection Strategy
Price Range Approach
Having flexible price expectations increases your chances:
- Know the full price range before on-sale
- Have multiple price tiers in mind
- Consider different seating sections
- Be prepared to make quick decisions
Quantity Selection
Most events have ticket limits per household:
- Check ticket limits before purchasing
- Consider buying maximum allowed if reselling is permitted
- Remember limits apply per credit card/address
- Violations can result in order cancellation
Checkout Process
Speed Optimization
Once you select tickets, you typically have 8-10 minutes to checkout:
- Review your ticket selection quickly
- Skip optional add-ons unless necessary
- Use saved payment methods
- Double-check billing information matches card
- Complete CAPTCHA verification if required
- Submit order and wait for confirmation
Preparing for Your Call
To ensure efficient service, gather the following information before calling:
- Your confirmation number or order number
- Email address associated with your account
- Credit card used for the purchase (last 4 digits)
- Event details (name, date, venue)
- Specific issue description and any error messages
Quick Tips
- Check transfer eligibility before promising tickets to someone
- Transfer at least 24-48 hours before the event
- Always double-check the recipient's email address
- Keep transfer confirmation emails as proof
Related Guides
Quick Tips
Always verify ticket authenticity and use official platforms when possible. Be cautious of scams and unusually low prices.
Still Have Questions?
Our expert support team is here to help you with any ticket-related inquiries