Ticketmaster Customer Service Phone Number
Get direct support from Ticketmaster representatives for all your ticketing needs
Finding reliable customer service contact information for Ticketmaster can be frustrating when you need immediate help with your tickets. This comprehensive guide provides all the phone numbers, contact methods, and tips you need to reach Ticketmaster support quickly and effectively.
Primary Ticketmaster Phone Numbers
Main Customer Service Lines:
- General Support: 1-800-653-8000
- Accessibility Services: 1-800-653-8000
- Group Sales: Contact venue directly
- Corporate Sales: Available through venue partners
When to Call Ticketmaster
While many issues can be resolved online, phone support is best for:
- Ticket delivery issues or lost tickets
- Event cancellations or postponements
- Payment problems or billing disputes
- Accessibility seating requests
- Account security concerns
- Technical issues during purchase
Best Times to Call
Ticketmaster customer service operates during business hours, but wait times can vary significantly:
Optimal Calling Times:
- Best: Tuesday-Thursday, 10 AM – 2 PM EST
- Moderate: Monday/Friday mornings
- Busy: Weekend mornings, Monday afternoons
- Peak: Day of major on-sales, event days
Alternative Contact Methods
If phone support has long wait times, consider these alternatives:
Online Help Center
Ticketmaster’s help center covers most common issues and is available 24/7. You can find solutions for account problems, delivery questions, and refund policies without waiting on hold.
Social Media Support
Ticketmaster maintains active customer service on Twitter (@TicketmasterCS) and Facebook. Response times are typically faster than phone support for non-urgent issues.
Chat Support
Live chat is available through the Ticketmaster website and mobile app during business hours. This option often has shorter wait times than phone support.
Preparing for Your Call
To ensure efficient service, gather the following information before calling:
- Your confirmation number or order number
- Email address associated with your account
- Credit card used for the purchase (last 4 digits)
- Event details (name, date, venue)
- Specific issue description and any error messages
What to Expect
Ticketmaster customer service representatives can help with most account and order-related issues. However, be aware that certain policies may limit what they can do regarding refunds, transfers, or exchanges, especially for third-party sellers or specific event restrictions.
Representatives are generally knowledgeable and helpful, but complex issues may require escalation or callback. Don’t hesitate to ask for a supervisor if your initial representative cannot resolve your issue.
Quick Tips
- Call during off-peak hours (Tuesday-Thursday, 10 AM - 2 PM EST) for shorter wait times
- Have your confirmation number and payment details ready before calling
- Try online chat or help center first for common issues
- Follow @TicketmasterCS on Twitter for real-time support updates
Related Guides
Quick Tips
Always verify ticket authenticity and use official platforms when possible. Be cautious of scams and unusually low prices.
Still Have Questions?
Our expert support team is here to help you with any ticket-related inquiries